Payment Policy
While ACI now requires a credit card to be put on file, we are happy to notate you prefer to pay the technician on site via a different method. Sadly, we've encountered some less than ideal situations that have caused us to incorporate this policy change. When things like this happen, it causes service prices to go up for everyone and we know you'd prefer to avoid that at all costs.
If you have requested we not run your card, another method of payment is due at the time our services are started. Should payment not be given to the technician, the card you provided will be run immediately when service is completed. You can pay our technicians several ways via cash, check, credit card, or ACH. We are equipped with secure methods to keep cc's on file for recurring services, as well as offering ACH direct debit payments. Our technicians or office staff will be happy to provide you with the ACH form should you prefer that method.
Customers with past due balances and all one-time services will need to make payment arrangements prior to service. If payment is not secured when the technician arrives, he/she will notify the office and your appointment will either be rescheduled or cancelled. Cancellation fees may apply.
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Should you feel the need to cancel or reschedule your service, please view our CANCELLATION POLICY before doing so to avoid any potential cancellation fees. Thank you so much for understanding and for helping us keep costs down along with creating a smooth working relationship, together.